Privacy Policy for Nexus Gaming Systems

At Nexus Gaming Systems, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including custom PC building, high-end gaming system design, component sourcing, performance tuning, liquid cooling solutions, after-sales support, warranty services, peripheral sales, system upgrades, and technical consultancy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes information such as your name, billing address, shipping address, email address, and telephone number. We collect this when you place an order, create an account, or contact us.
• Financial Information: When you make a purchase, we collect payment details such as credit card numbers or other payment method information. This information is processed securely by our payment service providers and is not stored directly on our servers.
• Technical Data: This includes your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our website, products, and services. This includes navigation patterns, pages viewed, service interaction, and purchase history.
• Communication Data: Records of communications with us, including details of enquiries, feedback, and customer service interactions.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services and to communicate with you.

• To Provide Services: Processing orders, fulfilling custom PC build requests, managing installations, and delivering products and services.
• Customer Support: Providing after-sales support, warranty services, technical assistance, and responding to your enquiries.
• Improve and Develop Services: Analyzing usage patterns to enhance our website, product offerings, and service quality, including performance tuning and liquid cooling solutions.
• Personalization: Tailoring your experience on our site, such as recommending products and services relevant to your interests, including peripheral sales and system upgrades.
• Marketing and Communications: Sending you updates, promotional offers, and news about Nexus Gaming Systems, subject to your communication preferences.
• Security and Fraud Prevention: Protecting our systems and customers from fraudulent activities, security breaches, and other harmful acts.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances.

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, IT services, marketing analytics). These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server environments, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. This means we will keep your information for as long as you have an account with us or as needed to provide you with our services, or for a reasonable period after you cease using our services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:

Nexus Gaming Systems

121 Regent Street,
City of Westminster,
London, SW1B 4RG,
United Kingdom

Tel: +44 20 7946 0888